Refund and Cancellation Policy.Refund and Cancellation Policy.

This Refund and Cancellation Policy is issued by EDUSCHOOLS PTY LTD ("Eduschools", "we", "us") and is effective from 22 October 2026. It applies to all purchases of Eduschools products and services, including payments made through Payfast.

Support contact: support@eduschools.co.

Eduschools sells only its own products: school management software subscriptions, prepaid communication credits, and printed or digital learner cards.

Eduschools does not collect school fees and does not process money on behalf of schools, parents, learners or any other third party. Questions about school fees, levies or other payments to a school must be directed to that school.

You may cancel a subscription at any time by written notice to support@eduschools.co. Cancellation takes effect at the end of the current paid billing period, and access continues until then. No further charges are made after cancellation takes effect.

Fees for a billing period that has already started are not refunded for partial use. If you cancel within 7 days of your first subscription payment and the system has not been put into meaningful use, we will refund that payment in full.

Duplicate charges, charges made in error, or charges for a service we failed to provide will be refunded in full.

Communication credits (such as SMS credits) are non-refundable once used. Unused credits remain available on the institution's account for as long as the account is active.

Unused credits are refunded only if Eduschools discontinues the communication service, or if the credits were charged in error.

Printed learner cards are made to order. An order can be cancelled with a full refund before production starts. Once production has started, the order cannot be cancelled or refunded.

If printed cards arrive damaged, are misprinted, or contain an error made by Eduschools, we will reprint them at no cost, provided the issue is reported within 14 days of delivery. Errors in information supplied by the institution are not covered.

Digital learner cards are refunded only if they were not issued, or are faulty and we cannot fix the fault within a reasonable time.

Email support@eduschools.co with your institution name, the invoice number or Payfast payment reference, the product concerned, and the reason for your request.

We will acknowledge your request within 2 business days and give you a decision within 10 business days. Approved refunds are paid back to the original payment method through Payfast and usually reflect within 7 to 14 business days, depending on your bank.

If you are not satisfied with our decision, reply to the same email thread asking for escalation and a senior member of the team will review it. Nothing in this policy limits any rights you have under South African consumer protection law.